Coronavirus (Covid-19) Update 15th September 2020
As we work hard towards resuming normal service, we are pleased to advise you that our staff have returned to the office and that we are now taking calls between the hours of 09.00am to 16.30pm. Our out of hours call service remains to answer calls outside of the above times, but please note that correspondence received by our Service Desk from the call answering service after 16.30pm, may not be addressed until the following working day. Our out of hours or weekend maintenance service remains suspended until further notice, but we will continue to attend calls on Monday to Friday between the hours of 8.00am to 4:30pm.
For your peace of mind, please be assured, we have carried out careful risk assessments for our offices and the work we do in the light of the continuing threat from Covid-19, in particular where there is a requirement to enter someone’s home for a call out or a new installation, our engineers will adhere to the safety measures contained within the risk assessments. We will continue to maintain the strictest risk control profile consistent with government guidelines and our duty of care to our personnel and customers alike.
Our Field based staff (engineers and sales), –have been issued with the appropriate PPE and clear instructions as to their use and other requirements designed to keep themselves and our customers safe. Every site visit will require a site-specific risk assessment before we enter. Before entering any residence, our engineers are instructed to ensure that no one in the residence either has or is showing symptoms of the virus. Once inside someone’s residence occupants will be required to stay a minimum of two metres away from our engineer at all times. These guidelines are in compliance with and reflect the guidance published by Public Health England. Similarly, sales personnel have also been issued with PPE and similar guidance. Our Personnel will retain the right to refuse to access to a site if they feel their health may be compromised.
If you need to get in contact with us, please call us on 020 8621 6000 or you can send an email directly to the below relevant department.
- Service: For enquiries relating to service enquiries please email us at: servicedesk@interphone.co.uk
Important please note: When booking an appointment with Interphone it is on the understanding that when our engineer is required to visit the site; the managing agent and/or resident is required to declare if anyone in the building is self-isolating or is experiencing flu like symptoms. Our engineers have been instructed to put their own safety first and make their own assessment of the situation and to either contact our office or decline entering site premises should they have any concerns.
- Sales: For an upgrade or a new installation quote, please email us at: sales@interphone.co.uk
- Finance: For any Finance-related enquiries, please contact us at: accounts@interphone.co.uk
- Installations: For any Installation related enquiries, please contact us at: installations@interphone.co.uk
- Procurement: For any procurement related enquiries, please contact us at: stores@interphone.co.uk
Again, we thank you for all your cooperation and patience as we go through this unprecedented time together.
Wishing everyone to stay safe and well
Yours faithfully
David Dobouny
Interphone Limited
