Coronavirus (Covid-19) Update 14th December 2021

Following the latest government announcements, we will continue to offer normal field-based service (maintenance and installation) until further notice.

We have carried out careful risk assessments for our offices and the work we do in the field in the light of the continuing threat from Covid-19 and the enhanced risk from the latest variant. Where there is a requirement to enter someone’s home for a call out or new installation strict site-specific assessments will be carried out to maintain the strictest risk control profile consistent with government guidelines and our duty of care to our personnel and customers alike.

Interphone Limited will be operating with limited staff at our offices in Harrow and some of our office staff working remotely from home as from Wednzesday 15th December 2021.

When you need to get in contact with us, we have a call answering service in place with operators who will take your details and email the person or department you require. You will receive a call back as soon as is possible, alternatively, you can send emails directly to the relevant departments below.

With our staff equipped to work and support you remotely, our Business Continuity Plan (BCP) goal is to maintain services to our customers whilst limiting the risk to our staff and customers alike.

Engineering Operations in the field are back to normal save for out of hours service which remains suspended until further notice. We will continue to attend calls from Monday to Friday between the hours of 08:00 to 16:30.

Click here to view our statement regarding upcoming holiday arrangements.

Our Field based staff (engineers and sales) – are all issued with the appropriate PPE and clear instructions as to their use and other requirements designed to keep themselves and our customers safe.

Every site visit will require a site-specific risk assessment before we enter. Before entering any residence, our engineers are instructed to ensure that no one in the residence either has or is showing symptoms of the virus. Once inside someone’s residence occupants will be required to maintain a safe distance away from our engineer.

These guidelines follow government published guidance.  Similarly, sales personnel have also been issued with PPE and similar guidance. Our personnel will retain the right to refuse to access to a site if they feel their health may be compromised.

If you need to get in contact with us, please telephone or e mail directly to the below relevant department.

Service:   Please note that correspondence received by the Service Desk after 15:00, may not be addressed until the following working day.

Important please note: When booking an appointment with Interphone it is on the understanding that when our engineer is required to visit the site; the managing agent and/or resident is required to declare if anyone in the building is self-isolating or is experiencing flu like symptoms.  Our engineers have been instructed to put their own safety first and make their own assessment of the situation and to either contact our office or decline entering site premises should they have any concerns.

Thank you for all your cooperation and patience as we go through this unprecedented time together

Best wishes from all at Interphone for a Happy Christmas and a safe and healthy New Year.

Yours faithfully,

David Dobouny
Operations Director
Interphone Limited