Corona Virus (Covid-19) Update 26 June 2020 – Phased return to work

Following recent government announcements, we continue to reinstate normal service as best we can.  We have carried out careful risk assessments for our offices & the work we do in the light of the continuing threat from Covid-19, in particular where there is a requirement to enter someone’s home for a call out or new installation will be governed by these. We will continue to maintain the strictest risk control profile consistent with government guidelines and our duty of care to our personnel and customers alike.

Lead times for maintenance call outs and installation projects may impact our services in the current environment and we ask for your continued patience and understanding as we manage our way through these.

Engineering Operations are back to normal save for out of hours service which remains suspended until further notice and but we will continue to attend calls on Monday to Friday between the hours of 8.00am-16.30pm.There will be no out of hours or weekend service for the time being. We are keeping our call answering service in place with operators who will take your details and forward your enquiry to us. Please note that correspondence received by the Service Desk after 15.00 pm, may not be addressed until the following working day.  Our administration departments are all working normally although some staff will continue to work from home in order to minimise the risk of exposure to Covid-19.

Our Field based staff (engineers and sales) –have been issued with the appropriate PPE and clear instructions as to their use and other requirements designed to keep themselves and our customers safe. Every site visit will require a site-specific risk assessment before we enter. Before entering any residence, our engineers are instructed to ensure that no one in the residence either has or is showing symptoms of the virus. Once inside someone’s residence, occupants will be required to stay a minimum of two metres away from our engineer at all times.   These guidelines are in compliance with and reflect the guidance published by Public Health England. Similarly, sales personnel have also been issued with PPE and similar guidance. Our Personnel will retain the right to refuse to access to a site if they feel their health may be compromised.

If you need to get in contact with us, please can you send emails directly to the below relevant department.

• Service: For enquiries relating to service enquiries please email us at: servicedesk@interphone.co.uk

Important please note: When booking an appointment with Interphone it is on the understanding that when our engineer is required to visit the site; the managing agent and/or resident is required to declare if anyone in the building is self-isolating or is experiencing flu like symptoms.  Our engineers have been instructed to put their own safety first and make their own assessment of the situation and to either contact our office or decline entering site premises should they have any concerns.

• Sales: For an upgrade or a new installation quote, please email us at: sales@interphone.co.uk
• Finance: For any Finance-related enquiries, please contact us at: accounts@interphone.co.uk
• Installations: For any Installation related enquiries, please contact us at: installations@interphone.co.uk
• Procurement: For any procurement related enquiries, please contact us at: stores@interphone.co.uk

Again, we thank you for all your cooperation and patience as we go through this unprecedented time together.

Wishing everyone to stay safe and well

Yours faithfully

David Dobouny

Interphone Limited