Coronavirus (Covid-19) Update 30th July 2021

Dear Customers,

We are now working normally from our offices with all incoming calls being received directly by office-based personnel. We are continuing to maintain the strictest risk control profile consistent with government guidelines and our duty of care to our personnel and customers alike.

Engineering Operations in the field are back to normal save for out of hours service which remains suspended until further notice. There will be no out of hours or weekend service for the time being but we hope to reintroduce this later in the year.

Our Field based staff (engineers and sales) – are all issued with the appropriate PPE and clear instructions as to their use and other requirements designed to keep themselves and our customers safe.

Every site visit will require a site-specific risk assessment before we enter. Before entering any residence, our engineers are instructed to ensure that no one in the residence either has or is showing symptoms of the virus.

Once inside someone’s residence occupants will be required to maintain a safe distance away from our engineer. These guidelines follow government published guidance. Similarly, sales personnel have also been issued with PPE and similar guidance.

Our personnel will retain the right to refuse to access to a site if they feel their health may be compromised.

If you need to get in contact with us, please telephone or e mail directly to the below relevant department.

Important please note: When booking an appointment with Interphone it is on the understanding that when our engineer is required to visit the site; the managing agent and/or resident is required to declare if anyone in the building is self-isolating or is experiencing flu like symptoms.  Our engineers have been instructed to put their own safety first and make their own assessment of the situation and to either contact our office or decline entering site premises should they have any concerns.

We’d like to thank all our customers for their continued support and cooperation.

Yours faithfully,

David Dobouny
Operations Director
Interphone Limited